Absolutely not. To create an account or participate in any gaming activity on 999 Gamer, you must be at least 18 years old This is a non-negotiable condition of our terms.
A date of birth is required at registration, and age is confirmed via national ID during KYC verification. If someone provides false information to open an account and is later found out, the account will be closed and any deposited funds may not be refunded. To protect minors, we strongly recommend using parental control software. For more on this, please see our Responsible Gaming Policy always applies.
KYC (Know Your Customer) verification is essential for the security of your 999 Gamer account. It is generally required when withdrawing more than ৳10,000 or to fully unlock your account.
Required Documents:
- National ID Card (NID) — clear photos of both the front and back
- Passport (if NID is unavailable)
- A selfie holding your NID
- Proof of mobile banking number ownership (bKash/Nagad screenshot)
Steps:
Log in and go to "Profile → Identity Verification".
Upload a photo of your document (JPG/PNG, max 5MB).
Submit — our team typically Within 1–24 hours within the verification period.
Once approved, you will receive an SMS/email notification.
Yes! Logging in to 999 Gamer every day earns you a daily sign-in reward. The more consecutive days you log in, the bigger the rewards get.
How to participate:
Right after logging in, you'll see a "Daily Reward" or "Daily Check-in" pop-up or banner.
Tap the "Claim" or "Collect" button — the reward will be credited to your account instantly.
Any free spins you receive will appear under "Bonus → Free Spins" and can be used on eligible slots games.
Log in 7 days in a row to earn a special cashback reward or extra free spins. Missing even one day breaks your streak and resets it back to Day 1. To see the latest offers, Latest Promotions Visit the page.
999 Gamer supports three popular odds formats. You can choose your preferred format from the Settings menu.
Formats:
- Decimal — e.g., 2.50 — The simplest format. Just multiply your stake by this number to get your total return. ৳100 × 2.50 = ৳250 (profit ৳150).
- Fractional — e.g., 3/2 — Primarily a British format. A ৳100 bet returns ৳150 in profit, for a total payout of ৳250.
- American (Moneyline) — e.g., +150 or -200 — A positive number shows how much you win on a ৳100 bet; a negative number shows how much you need to bet to win ৳100.
Higher odds mean a lower chance of winning but a bigger payout. In live betting, odds change moment to moment. For beginners, the decimal format is the easiest to understand.
Some details can be updated directly, while others require assistance from our support team.
You can change yourself:
Log in → go to "Profile Settings" → "Personal Information" to update your display name or email.
You may be asked to verify via OTP after making changes.
Support is needed for:
- Changing your registered mobile number — this cannot be done directly for security reasons. Please apply via Live Chat or email (support@999gamer.net) with your NID.
- Legal name change — must match the name on your KYC documents, so verification is required before any changes are made.
Processing a phone number change request typically takes 24–48 Hours required.
There are a few common reasons an account may get locked. Start by identifying the cause:
- Repeated incorrect password attempts: After 5–6 failed attempts, your account will be automatically locked for 15–30 minutes. It will unlock on its own once the wait is over.
- Regarding verification: Some features may be limited while your KYC verification is in progress after submission.
- Security reason: If suspicious activity is detected, we may temporarily suspend an account to keep it secure.
- Policy Violation: Multiple accounts or bonus abuse may result in a permanent suspension.
Solution:
Click the "Forgot Password" link and follow the steps to reset it.
If that doesn't work, contact us directly via Live Chat or at support@999gamer.net with your registered mobile number and NID.
Our team typically responds 1–4 hours resolves your issue.
Withdrawals on 999 Gamer are straightforward and, in most cases, processed very quickly.
Withdrawal Steps:
Log in and go to "Wallet → Withdrawal" or the "Withdraw Funds" section.
Select your method — bKash, Nagad, or Rocket. Funds can only be sent to your registered number.
Enter the amount (minimum ৳300, maximum ৳50,000 per transaction).
Tap "Confirm" — you may be asked to verify via OTP.
Processing time:
- BKash & Nagad: usually 5–15 minutes
- Rocket: 15–30 Minutes
- Bank Transfer: 1–2 business days
Withdrawals are limited without KYC. Completing KYC is mandatory for withdrawals above ৳10,000. If you run into any issues, let us know via live chat.